Beach Cities Scuba offers a 60/120-day Satisfaction Guarantee on all of our online merchandise.
If within 60 days of purchasing your item you wish to return anything, simply fill out our return form and ship the products back to us in their original packaging.
- If items are in new condition with original packaging, there is a 100% credit or refund on any item.
- If the items are used or not returned with the original packaging, we will be happy to offer you a gift certificate for 75% of the original price. Gift certificates can be used online or at any of our Beach Cities Scuba locations.
If you wish to return any items 60 – 120 days after the original purchase they must be in new condition. Beach cities will be happy to return items for a gift certificate worth 100% of the original price. Gift certificates may be redeemed online or at any of our store locations.
- You never need to contact us for a Return Merchandise Authorization (RMA) simply print out a copy of our RMA Form and include a completed form with any returned merchandise. Please always include a copy of your receipt on any exchanges or returns.
To return an item:
- Pack the item(s) securely. All returned products should be in the condition they were received in, as well as in their original packaging. Please remember to include all warranty cards and manuals.
- Please include completed RMA and a copy of your receipt.
- Send your package via UPS, FedEx or insured Parcel Post. (Please note that shipping charges cannot be refunded.)
If you believe there is a problem with your order or if the product received was defective or damaged, please contact our friendly sales staff within 60 days of receipt. We will make every effort to resolve any problems as quickly and efficiently as possible. Call 949-443-3858 during business hours or simply e-mail Sales@beachcitiesscuba.com.